A Great Tasting Healthy Alternative To Coffee

Privacy

Personal Information Security

We highly value privacy ourselves and are committed to preserving your privacy as well.   We have taken several measures to protect the privacy of all of our customers and visitors.

1. We dislike SPAM as much as you do and promise to never misuse or share your personal information.
2. The only time we pass on your physical address is to the shipping company to be able to deliver your order.
3. If you have opted into our newsletter you will receive occasional emails and updates.  All of these contain a link by which you can unsubscribe if you so choose.  We tend only to send emails once a month or so.
4. Any information we do save when you place an order, including name, email address, address and phone is done so securely with firewall and SSL security measures in place.
5. Our site uses cookies to keep track of the products in your shopping cart so you don’t have to re-add them each time you visit.  We never use cookies to store sensitive customer information such as names, addresses, passwords, or credit card information.  If you would like to place an order on our site but object to or are unable to use cookies, please call us at 1-888 919 8616 and we would be happy to help you.
6. There are several “Tell a Friend” features on our site that allow you to easily share product or other valuable information with your friends. Any e-mail addresses provided to us in the use of these features are used solely to deliver that particular e-mail. They are NOT retained in our database.
7. If we change this Privacy Policy in whole or in part, we will inform you by posting a notice on this site. Any changes will go into effect on the date they are posted and will apply to all users.

Shopping Security

You can shop at www.themacateam.com with complete confidence. We have partnered with Brain Tree Payments, a leading payment gateway, to accept credit cards and electronic check payments safely and securely for our customers. The Brain Tree Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

If you have any questions or comments about our Privacy Policy, feel free to contact us.

Our Order Policy

General Shipping

At The Maca Team, orders generally leave our warehouse in Tennessee within one business day. Orders placed Friday afternoon (EST) Saturday and Sunday, leave our warehouse on Monday morning. Occasionally, due to unforeseen circumstances as well as holidays, an order will take an extra day to ship. If there is ever a shipping delay we will inform you via email immediately.

U.S. Shipping

We ship within the US and to APO boxes using USPS. We always use a tracking number and send it to you as soon as it’s available.

International Shipping

We regularly ship our products all over the world.  Recently, we've added FedEx to our options and they have the best transit times and very competitive pricing.    The international shipping options are:

• Best Option:  FedEx Ground (Canada only) delivers in 2-3 business days; FedEx International Economy delivers in 4-8 business days; FedEx International Priority delivers in 3-5 business days.   The great thing with FedEx is that their employees deliver most packages door to door which means better tracking and reliability.
• Asendia International Post (14-21 Business Days) - This option includes door to door tracking.  Note that your parcel will be delivered by your local post office. 
• USPS Priority (10-21 Business Days) - This option includes door to door tracking.
• USPS Express (8-12 Business Days) - This option includes door to door tracking.

Since your order will be shipped outside the U.S., you may be required to pay international customs and brokerage fees. The Maca Team LLC is not responsible for these fees, even if you do not accept the package.  Please check your country’s customs policies prior to ordering if you have any concerns.

Damages & Exchanges

Your satisfaction is our top priority. Since we sell the highest quality Maca products available, we rarely have any problems. But if your product is damaged or defective in some way, we’ll make sure you’re taken care of with a replacement or refund. If your product was damaged during shipping, contact us and we’ll help you get it replaced immediately.

Returns and Refunds

Unopened products in good condition may be returned upon approval of our office. Please contact us within 10 days of receiving your order to get approval for the return. We are not able to refund shipping charges.

Unfortunately, we are unable to accept returns of products that have been opened or have their tamper-evident seals removed.

All items purchased from The Maca Team are made in conformance to a shipment contract. This means that the risk of loss and ownership for such items pass to you upon our delivery to the carrier. It is your responsibility as a customer to provide a deliverable physical address for delivery. Orders that cannot be delivered due to a incorrect physical address will incur a delivery charge to the customer's account.

If you have any questions or doubts on our order policies please contact us.

Thanks and enjoy the day!

Terms of Service

Welcome to www.themacateam.com. Your use of this site demonstrates your acceptance of the following terms & conditions. If you do not agree to these terms & conditions in whole or in part, please do not use this site.

Privacy

We never share your private information with anyone for any purpose. Also, we never save your credit card details anywhere. Full privacy policy here.

Health Disclaimer

The information on our site is not approved by the FDA and is meant only for informational purposes. Read our full health disclaimer here.
Electronic Communications – You agree to receive communications from us electronically (via e-mail). This includes order information, tracking information and important notices, disclosures, and other communications we provide to you electronically.

Product Reviews

Unless indicated otherwise, when you post content or submit material on our site, you grant The Maca Team, LLC a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You also grant The Maca Team, LLC and its sub-licensees the right, but not the obligation, to use the name that you submit with such content. You represent and warrant that you own or control all rights to the content you post or submit; that the content is accurate; that use of the content will not violate this policy; and that the content will not cause injury to any person or entity. You agree to indemnify The Maca Team, LLC for any and all claims resulting from content that you submit or post. You agree that The Maca Team, LLC has the right, but not the obligation, to monitor, edit, and/or remove any activity or content. The Maca Team, LLC shall have no responsibility and assumes no liability for any content posted by you or anyone else.

Copyright & Trademarks

This website and its contents are intended for your personal use. Unless otherwise noted, all content on this site, including text, graphics, logos, button icons, images, audio clips, and software, is the property of The Maca Team, LLC and is protected by United States and international copyright laws. All software used on this site is the property of The Maca Team, LLC and is protected by United States and international copyright laws. Third-party content providers also own copyrights in the content original to it. You may not modify, publish, adapt, transmit, participate in the transfer or sale, exhibit, distribute, display, reverse engineer, decompile, dissemble, perform, reproduce, create derivative works from, or in any way exploit any of the site content, on this site, in whole or in part. You may download or copy one copy of the site content for personal, noncommercial use only, provided that no changes in or deletion of author attribution, trademark, legend, copyright notice, or other proprietary notices shall be made. Downloading or copying site content for other than personal, noncommercial use is expressly prohibited without the prior written permission of The Maca Team LLC or any other copyright owner. You acknowledge that you do not acquire any ownership rights by downloading or copying any of the product listings, descriptions, or prices, nor may you frame or utilize framing techniques to enclose any trademark, logo, or copyrighted material from the site or use any meta tags or any other hidden text utilizing our names or trademarks, without The Maca Team LLC's express written consent.You shall be solely responsible and liable for any and all damages resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from any uploading, posting, or submission of your content on the Site. All rights not expressly granted herein are reserved.

Product Descriptions and Prices

We attempt to describe products featured on this site as accurately as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. In the event a product is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you.  (If you are not completely satisfied with your purchase, you may return it as described in our Return Policy)

Copyright Infringement Claims

If you believe that any material or content posted on this site constitutes copyright infringement, please contact us and we will make all efforts to remedy the situation as quickly as possible. (This notice is issued pursuant to the Online Copyright Infringement Liability Limitation Act.)

Protecting Children

We are careful to protect the safety and privacy of children. Our web site is for general audiences. Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the Internet.

Links to Third-Party Sites

This site may contain links to web sites operated and maintained by third parties, over which we have no control. Their Privacy Policy and Terms & Conditions may be different from our Privacy Policy and Terms & Conditions. Be advised that you access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on it.
Disclaimer of Warranties – EXCEPT AS EXPRESSLY STATED HEREIN, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE. EXCEPT AS EXPRESSLY STATED HEREIN, WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BY USING AND PURCHASING PRODUCTS FROM THIS SITE, YOU AGREE THAT IN NO EVENT SHALL The Maca Team, LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.

Applicable Law

You agree to comply with all applicable laws, statutes, ordinances, and regulations regarding your use of our site and your purchase of products or services through our Site. We may, in our sole discretion, report actual or perceived violations of law to law enforcement or appropriate authorities. If we become aware of any potential or suspected violation of these Terms & Conditions or of our Privacy Policy we may (but are not obligated to) conduct an investigation to determine the nature and extent of the suspected violation and the appropriate enforcement action, during which investigation we may suspend services to any customer being investigated and/or remove any material from our servers. You agree to cooperate fully with any such investigation. You acknowledge that violations of the Terms & Conditions or the Privacy Policy could be subject to criminal or civil penalties. The Terms & Conditions and the relationship between you and The Maca Team, LLC shall be governed by the laws of the State posted in the address below without regard to its conflict of law provisions.

The failure of The Maca Team, LLC to exercise or enforce any right or provision of the Terms & Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms & Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms & Conditions remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of this site or the Terms & Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred.
The Maca Team, LLC